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Chelmsford Plastic Warehouse Terms and Conditions of sale:

Stock Availability:
While every effort is made to keep good stocks of all products there are occasions when we may not be able to supply all materials that have been ordered due to manufactures shortages. If we cannot fulfil your order we will notify you immediately and arrange an alternative product where possible, if this is not possible we can either put the item on back order or cancel with a full refund. Items put onto back order will be delivered as soon as they become available with no additional delivery charge.

Web Images:

Chelmsford Plastic Warehouse is an independent stockist and source products from several different manufacturers the images on the website are for illustrative purposes only and we can change products to an equivalent without notice.

Returns Policy:

All materials that are returned to Chelmsford Plastic Warehouse due to customer order/damage error are subject to 20% re-stocking/handling charge, this applies whether we collect the goods or the customer returns them via their own transport. If Chelmsford Plastic Warehouse has to collect the returned products the customer may incur an additional collection charge.
Special order goods cannot be returned under any circumstances but the customer will be made aware if this at the point of order.

Delivery Shortages:

Any shortages on an order must be reported to Chelmsford Plastic Warehouse within 24 hours.

Delivery:

If a delivery charge is required it will be clearly shown on the quotation.
Once a delivery time has been agreed with the customer it is expected that the customer or a representative of the customer is present to take receipt of the delivery, if this is not possible the materials can be left on site at the customer risk, Chelmsford Plastic Warehouse will take no responsibility if materials are left unattended as agreed with the customer. If we make the delivery at the agreed time and the customer is not available to take receipt of the order and no prior arrangement have been made we will not leave the materials and a charge will be made to re-deliver.

Guarantee:

Chelmsford Plastic Warehouse do not offer any guarantee on materials other than the manufacturers guarantee.

Personal Data:

Chelmsford Plastic Warehouse will not make your personal data available to any third party all information collected will be kept confidential.

Payment method:

All goods have to be paid in full prior to delivery by either credit/debit card or direct bank payment.